Jilievo life's Terms & Conditions – In Plain English

By using jilievo life's website and services, you are considered to have agreed to these Terms & Conditions. These terms form a legally binding agreement between jilievo life and all its members.

These Terms & Conditions of jilievo life are aligned with the applicable laws and regulations of Bangladesh. jilievo life reserves the right to amend these terms at any time. Members will be informed of any changes via email or in-app notification.

If you do not agree with any part of these Terms & Conditions, we ask that you refrain from using jilievo life's services. For any questions, please reach out to our support team.

To open an account with jilievo life, the following conditions must be met:

• Members must be at least 18 years of age and may be required to verify their age
• Must be a resident of Bangladesh and hold a valid national ID
• Registration must be done using a genuine, personal mobile number
• Each individual may open one account only.
• All information provided at registration must be truthful and accurate
• Opening an account on behalf of another person is strictly prohibited

Jilievo life may request identity verification at any time after registration. Withdrawal requests may be put on hold until verification is completed. Verification typically requires a photo of your national ID along with a selfie.

Members are responsible for keeping their account password and login details secure. If you suspect any unauthorized access to your account, notify us immediately.

Jilievo life currently accepts all of Bangladesh's most popular mobile banking methods. For full details on deposits and withdrawals, On the payments page available.

• Minimum deposit amount is ৳200 and the maximum single deposit is ৳50,000
• Minimum withdrawal amount is ৳500 and the maximum daily withdrawal is ৳1,00,000
• Withdrawals are typically processed within 15 minutes to 24 hours
• Account verification is required for your first withdrawal
• Withdrawals can only be made to registered payment methods
• Withdrawals must be made via the same payment method used for the deposit (exceptions may apply in certain cases)
• Using a third-party account to conduct transactions is strictly prohibited.

Jilievo life may request additional verification for suspicious transactions. Complying with anti-money laundering laws is a legal obligation, and the source of funds may be verified for large transactions.

Jilievo life offers a wide range of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the bonus page. General bonus policies are outlined below:

• The welcome bonus is available to new members only and can be claimed once on the first deposit
• Each bonus has a designated wagering requirement that must be met
• Bonuses have a set expiry period — any bonus not used within this period will be automatically cancelled.
• A maximum withdrawal limit applies to winnings obtained using bonus balance
• Multiple bonuses cannot be active simultaneously (cashback and referral bonuses excepted).
• To claim a bonus, the specified conditions of the promotion must be fulfilled

If a member attempts to abuse bonuses or systematically exploit bonus offers, jilievo life reserves the right to cancel the bonus and investigate the account. We refer to this practice as "bonus hunting" and it is strictly prohibited.

Jilievo life reserves the right to modify, suspend, or cancel any promotion. We will endeavor to notify members in advance, however changes may be made without notice in urgent circumstances.

All games on jilievo life are powered by certified Random Number Generator (RNG) technology. Every game outcome is determined in a completely fair and independent manner.

• Each game has its own Return to Player (RTP) rate, which can be found in the game's information section.
• In the event of a technical error affecting game results, jilievo life may void the round
• Bets cannot be changed or cancelled once placed
• If your internet connection drops during a game, the outcome will be determined based on the server record at the time of disconnection
• In Live Casino games, the dealer's decision is final
• Exploiting software bugs or glitches to gain an unfair advantage is strictly prohibited

If a technical error results in an irregular win in any game, jilievo life reserves the right to review and, if necessary, void the transaction. In such cases, the member's deposit will be refunded.

Jilievo life is committed to maintaining a safe and fair gaming environment. The following activities are strictly prohibited:

• Creating or operating multiple accounts under the same identity
• Registering using a false identity or another person's information
• Abusing bonus offers or systematic bonus hunting
• Hacking, cracking, or unauthorized access to game software
• Using the platform for money laundering or any illegal financial activity
• Transacting or managing an account through a third party
• Harassing or showing disrespectful behavior toward other members
• Using automated software or bots to play games
• Unauthorized use of jilievo life's brand or trademarks

Jilievo life may suspend or terminate an account without prior notice in the following circumstances:

• Breach of Terms & Conditions
• Registering with false information or identity fraud
• Bonus abuse or operating multiple accounts
• Suspicious Financial Activity
• Refusing or failing to complete identity verification

Members may request account closure at any time. Any valid balance remaining in the account will be available for withdrawal before closure. To reopen a closed account, please contact our support team.

As part of responsible gaming, members may request a temporary or permanent self-exclusion at any time. Such requests are processed within 24 hours.

Jilievo life strives to maintain the highest quality of service, however our liability is limited in the following areas:

• If a game is interrupted due to a lost internet connection or technical issue
• For losses caused by software errors from third-party game providers
• If your account is compromised due to sharing your login details with others
• If your device is compromised by malware or a hacking incident
• During unexpected technical outages or server downtime

Jilievo life is not liable for any financial losses resulting from gaming. You play entirely at your own risk. We always encourage responsible gaming.

Protecting your personal information is our top priority. jilievo life's full privacy policy on this page available. In brief:

• Your information is used solely for service delivery and identity verification
• Your information is not shared with third parties for advertising purposes
• Information may be disclosed to authorities when required by law
• All data is secured with SSL encryption
• You have the right to correct or delete your personal information

Jilievo life will never ask for your password by email or phone. If you receive any such communication, treat it as fraudulent and contact us immediately.

Jilievo life reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Members will be notified by email of any significant changes
• The date of any changes will be noted on the website
• Continued use of the service after any changes constitutes acceptance of the updated terms
• If you do not agree to the updated terms, you will have the option to close your account

We recommend checking this page from time to time. The "Last Updated" date at the top of the page will let you know when changes were last made.

If a dispute arises between jilievo life and a member, we first attempt to resolve it amicably. The dispute resolution steps are:

• Step 1: Contact the support team — most issues are resolved at this stage
• Step 2: If the issue remains unresolved, submit a formal complaint — a response will be provided within 7 business days
• Step 3: Resolution through independent mediation if required

Jilievo life is committed to handling all disputes honestly and transparently. We want every member to be satisfied and to have easy access to a resolution whenever an issue arises.

If you have any questions or need clarification regarding these Terms & Conditions, please contact us. jilievo life's support team is available 24 hours a day, 7 days a week.

• Email: support@jilievolife.com
• Live Chat: Click the chat icon at the bottom right of the website
• Response times: typically within 5 minutes on live chat, and within 24 hours by email

We offer support in Bangla. Tell us your issue in your own language – we'll understand and resolve it.